Customer Executive

London, UK
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Applications for this job have closed.

About the Job

As an AML Executive, you’ll be part of our growing Customer Operations team. You’ll be running daily AML checks for both new and existing customers and will use a variety of software and resources to make actions on customers’ accounts. You’ll also be helping our Support Team and Compliance teams with any extra administration duties. Finally, you’ll be looking at each of the processes you’ll perform daily as a whole and using your experience to see how these could be improved from both a customer and operational perspective.
What you’ll do
Work closely with the Support team and Compliance teams
Running daily ‘first line’ AML checks on all customers where the app can’t verify their identity
Completing a daily workflow of direct debit set up checks
Helping customers to change their direct debits using approved checks and processes
Speaking with customers to obtain their correct details in order to properly set up a Lifetime ISA account
Assisting with statement requests from customers and other financial providers
Performing account verifications when a customer wishes to transfer out from Moneybox
Working with the wider team to review and suggest improvements to all aforementioned processes
Working week – 5 days per week, 9am – 5:30pm which will include one weekend day. 
Who you are
A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company
Someone with an interest in AML, compliance, or Operational roles, looking for the first step in their career
Someone extremely organised and adaptable; able to tackle a long task one hour, and a tricky ad-hoc request the next
Trustworthy and reliable – you’ll be performing some extremely important functions
A confident but friendly individual, able to clearly explain to customers what is needed of them, whilst still maintaining a great Moneybox service
Naturally personable, great communicator who has a passion for their work
A pro-active, ‘do-er’, who lets us know when they have questions – we love it when people get stuck in, but we love it even more when they let us know when they aren’t sure!
Knows how to have to have fun whilst maintaining a professional outlook.
Experience and skills
Excellent written and spoken English
Ability to work well both individually and as part of a team
Good analytical and problem solving skills
Great communication and listening skills
Meticulous attention to detail
Starting salary: £25,000 per annum
What’s in it for you?
Opportunity to join a fast-growing, award-winning and super ambitious startup
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Competitive remuneration package
Company Share options
Opportunity to attend industry conferences and events
Perkbox – selection of 200+ perks
25 days holiday + bank holidays

Tagged as: Customer Service, Finance, Fintech




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