Associate, Investment Operations

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  • 4 November 2020

About the Job

The Associate will assist in the oversight of fund operations functions with external vendors for specific back or middle office functions. The position will also play an active role in the investor onboarding process.



Participate in the oversight of daily operations among service providers, transfer agents, custodians, fund accountants and internal departments
Service client calls and provide quality service and an excellent customer experience to clients, banks, platforms, broker/dealers and other service providers; coordinate associated internal and external information flow
Qualify new business and document compliance
Support new fund products and trading instruments, as well as the investor onboarding process
Monitor adherence to contractual policies, procedures and controls through review of Service Level Agreements
Process daily transaction files from service providers and track new product activity
Process data from in-house client databases; analyze and assist in the resolution of operational issues
Evaluate trade exceptions and complex shareholder issues and track reoccurring trends for management review
Review daily back or mid office deliverables
Escalate issues from internal & external stakeholders to assist in resolution with the service provider
Assist in developing business requirements and data gathering as necessary for any change service requests
Assist with preparation of audit requests received from Dimensional client and external auditors
Develop an in-depth understanding of the service provider’s processes and platforms of back or middle office
Oversee cash reporting and projections to portfolio managers
Assist with the Net Asset Value review process
Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis


Bachelor’s degree; Finance, Business or Economics preferred
Excellent verbal and written communication skills
Ability to work well in a team environment, both locally and across international offices
Strong analytical mindset with an ability to synthesize data
Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines
Ability to work independently to meet project requirements with minimal supervision
Motivated to self-teach skills and apply learned knowledge to applicable tasks
Eager to learn and responsive to constructive feedback and guidance
Proficient in the Microsoft Office suite


Past experience working in Financial Services, preferably in back office / fund operations


To ensure the safety and wellbeing of our employees during COVID-19, the majority of Dimensional’s employees are currently working remotely. Firm leadership evaluates the situation on an ongoing basis as to when employees could return to our corporate offices.

Tagged as: Finance, Investment




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