White Collar Factory (95009), United Kingdom, London, London
Junior Researcher & Design Strategist
About This Role
We are looking for a Junior Researcher and Design Strategist to join the team. Our Research and Design Strategy team is at the heart of driving customer centricity in the business, helping Capital One deeply understand our customers and translate these insights into opportunities we can invest in. We work across the organisation on an extensive range of initiatives, from designing new products and services for our customers to cultural transformation and shaping our long term business strategy.
What You’ll Do
You’ll be a researcher and a design strategist in projects that are transforming and shaping the future of Capital One in the UK.
You’ll work with our Design Strategists, learning how to apply design thinking and human centred methodologies to help solve business challenges through discovery, synthesis, ideation, design, and testing.
You will learn and develop a wide range of research techniques, including conducting qualitative interviews, usability interviews, surveys, diary studies, and many more.
You’ll be part of a diverse and experienced research and design strategy team, helping champion the voice of the customer in our business.
What We’re Looking For
Endless curiosity for human behaviour.
Passion for creative problem solving and designing great customer experiences.
A visual thinker who is adept at communicating via various creative software platforms and/or media.
Desire and curiosity to learn about credit and lending.
A degree in a field related to design, business, and/or research.
Where And How You’ll Work
This is a permanent position and based in either our London or Nottingham offices. We’ve adopted a flexible hybrid working model – one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.
Our core in-the-office days are Tuesday to Thursday, but they aren’t mandatory – you’ll be led by your team, the type of work you do and of course your preferences. Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.
You can read more about the full announcement from our Founder and CEO Rich Fairbank here: Update on CapitalOne.com
What’s in it for you;
Bring us all this – and you’ll be rewarded with an exciting role contributing to key business decisions
We offer high performers strong and diverse career progression. We invest heavily in developing great people through Capital One University training programs (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. Candidates should note that as a result of the Coronavirus pandemic our offices are currently closed, and this role will be fully remote until it’s safe to reopen.
Find out more through our UK careers site (http://www.capitalonecareers.co.uk/) or by exploring the @IAmCapitalOne Twitter page
What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.